From account setup to withdrawals, we're with you every step of the way — in Bengali, quickly and easily.
Select the type of issue you're facing from the categories below
Find guides here for everything from opening a new account and resetting your password to identity verification, account upgrades, and security.
Everything you need to know about depositing and withdrawing via bKash, Nagad, Rocket, or bank transfer – including limits and what to do if something goes wrong.
How to get the welcome bonus, what the wagering requirements are, when cashback is credited, and where to enter a promo code – all your questions answered.
Live Casino, slots, cricket betting — learn the game rules, how to place bets, how to read live odds, and what to do if a game fails to load.
Everything you need to know about downloading, installing, and updating the tkpk2 app — plus fixes for crashes, login issues, and device compatibility.
Guidance on enabling two-factor authentication, reporting suspicious activity, submitting KYC documents, and keeping your account secure.
Reach us however works best for you
For the fastest resolution, use Live Chat. A Bengali-speaking agent will respond in under 3 minutes on average.
Available 24/7Send us an email for more complex issues. We usually respond within 2–4 hours.
support@tkpk2.wsVIP and Gold members can reach us directly via WhatsApp.
For VIP MembersLet us know a convenient time and one of our agents will call you back.
9 AM – 11 PMYou can resolve most issues on your own by following this guide
Open the login page on the tkpk2 website or app and click the "Forgot password?" link.
Enter the mobile number you used to register. An OTP will be sent to you.
Verify the OTP and set a new password. Make sure to use a strong password.
Log in and click the "Deposit" option from your dashboard.
BKash, Nagad, Rocket, or bank transfer – pick whichever works best for you.
You can deposit a minimum of ৳500. Send to the designated number and provide the transaction ID.
Open a new account, complete your profile, and verify your mobile number.
Deposit a minimum of ৳500 and your welcome bonus will be credited automatically.
Withdrawals are available once the required bonus wagering conditions have been met.
Download the latest APK file from the tkpk2 website's download page.
Go to Settings > Security on your phone and enable "Unknown Sources" or "Install Unknown Apps".
Tap the downloaded file to install, then log in and start playing.
No matter how good the games or bonuses are, a poor support experience can ruin everything on an online gaming platform. tkpk2 understands that well. That's why, from day one, we've built our Help Center to be a genuinely useful resource – not just a formality. Here you'll find a Bengali-speaking support team that communicates in your language, understands your concerns, and resolves issues fast.
From Dhaka to Sylhet, Chattogram to Rajshahi – people from all across Bangladesh, every day tkpk2play games on. Naturally, they run into all kinds of questions and issues. Some struggle with their first deposit, others find bonus terms confusing, and some can't get the app installed. No matter how big or small the problem, our Help Center is always here for you.
Live chat is our most popular support channel. No matter what time it is – 4 AM or 3 in the morning – open live chat and a real person will be there to help you. Average response time is under three minutes, making it one of the fastest in Bangladesh's online gaming space. Real people, not bots – that's tkpk2's promise.
It's not uncommon to experience a delay in your balance appearing after a deposit – and it's a completely understandable concern. tkpk2's payment system typically updates your balance within 5–15 minutes. During peak traffic on bKash or Nagad servers, it may occasionally take a little longer. If you've waited more than 30 minutes, contact us via live chat with your transaction ID and we'll manually verify and credit your balance right away.
Many players have misconceptions about bonuses. A common assumption is that bonus funds can be withdrawn immediately — but bonuses come with specific wagering or turnover requirements. For example, a ৳1,000 bonus with a 10x wagering condition means you need to place ৳10,000 worth of bets before you can withdraw. Full details of these conditions are listed on the bonus page. tkpk2's Help Center team is ready to answer any bonus-related questions in plain, simple language.
We take account security very seriously. If you ever suspect that someone has accessed your account without permission, contact us via Live Chat immediately. Our security team will lock the account and launch an investigation right away. Keeping two-factor authentication (2FA) enabled significantly reduces this risk — tkpk2 All members are encouraged to enable 2FA.
Our self-service section is also a great resource, packed with hundreds of guides and video tutorials to help you solve issues on your own. Just type a description of your problem in the search box and the most relevant guides will appear. Many issues can be resolved without ever contacting support — that's the whole point of self-service.
Contact us for any advice or support regarding responsible gaming. tkpk2 Committed to maintaining a safe and fair gaming environment at all times. Participation by anyone under 18 is strictly prohibited.
Answers to the most frequently asked questions